Payment and Cancellation

Day Trips

Once your day trip is booked, the following policy applies. Tour cancellations within the specified time frames below will be refunded the corresponding amount. We are unable to refund any booking or processing fees.

  • 14+ days prior to tour date: full refund (less processing fees)

  • 10-13 days prior to tour date: 90% refunded

  • 7-9 days prior to tour date: 75% refunded

  • 3-6 days prior to tour date: 25% refunded

  • 0-48 hours prior to tour date: no refund

Day trips can be rescheduled in advance given availability. Please contact us for the possibility of rescheduling. If no availability, the cancellation policy applies.

We reserve the right to cancel a trip at any time prior to or during the tour for any reason, including weather or safety.

We will not operate trips if the weather is unsafe. Border Lakes Tour Company may decide to move your day trip to an alternate location. If Border Lakes Tour Company determines the weather to be unsafe, if there is no alternate trip location available, it is not possible to reschedule the trip, you will receive a full refund. Note: fog and/or light rain are not inherently considered unsafe weather.

Improper attire (including footwear), non-compliance with US Forest Service or Border Lakes Tour Company policy, reckless behavior, etc. may lead to the cancellation of your day trip with no refund.

Day trip insurance is available for purchase through our booking software.

Overnight Trips

Before you register for an overnight trip, please ensure each participant for whom you will be submitting a deposit payment (including yourself) has carefully reviewed the following:

Please read carefully: Should your trip departure have to be cancelled, postponed or altered by an “act of God” or force majeure (including but not limited to: weather; poor visibility; mechanical breakdown; fire; flood; public health emergency; highway or road closures; community evacuations; ongoing or newly introduced travel bans, wilderness area closures, or other government statement), Border Lakes Tour Company and any partner operators are not obligated to provide a refund or offer alternative travel services.

We strongly encourage you consider purchasing:

1) Emergency Medical/Evacuation Insurance,

2) Trip Interruption Insurance and

3) Trip Cancellation Insurance.

Public Trip Cancellation

As spaces on our overnight trips are limited, we require a 50% non-refundable deposit at the time of booking, with the remainder of your balance being due by May 1. If you book after May 1, payment in full is due at the time of booking. We are unable to process any partial refunds after May 1.

We require a minimum number of participants for our public overnight trips. If the minimum number of participants is not met for a public overnight trip, Border Lakes Tour Company will offer to run the trip at an additional cost per participant or to cancel the trip and issue a full refund (including the deposit paid at the time of booking).

Please confirm your before you book any non-refundable airline tickets or accommodations. We strongly recommend booking airline tickets and other non-refundable travel approximately three to four months in advance of your trip.

PRIVATE Trip Cancellation

We require a non-refundable deposit of $500 or 10% of the total trip cost, whichever is greater, at the time of booking. The remaining balance is due in full by May 1 of the calendar year in which the trip is planned. If you book after May 1, payment in full is due at the time of booking.

Once your tour is booked, the following policy applies. Tour cancellations within the specified time frames below will be refunded the corresponding amount, minus any booking or processing fees. The tour deposit is non-refundable.

  • 60+ days prior to tour date: full refund (excluding deposit)

  • 30-59 days prior to tour date: 90% refunded (excluding deposit)

  • 21-29 days prior to tour date: 75% refunded (excluding deposit)

  • 10-19 days prior to tour date: 25% refunded (excluding deposit)

  • 0-9 days prior to tour date: no refund